What to Have Ready Before You Call
When you contact our team to arrange slab leak repair in Redlands or request non-invasive slab leak detection, having a few key details at hand will help our diagnostic specialists understand the urgency and scope of your situation immediately:
- Observed Symptoms: Note whether you feel warm flooring, hear running water behind walls with fixtures closed, or see water pooling along baseboards.
- Municipal Water Bill Activity: Check your recent Redlands Municipal Utilities water statement to see how many billing units or gallons above your typical baseline are being recorded.
- Age of Your Residence: Knowing whether your home was built in the 1960s, 1980s, or 2000s helps us anticipate whether original copper, galvanized lines, or polybutylene is present.
- Main Water Shutoff Valve Location: Verify where your primary residential water shutoff is located (typically near the front hose bibb or garage) and confirm if it operates freely.
Protective Safety Steps While Waiting for Service
While awaiting your scheduled service appointment, follow these basic protective protocols to mitigate potential foundation settlement and interior water damage:
- Shut Off the Water Main if Flooding is Active: If water is actively surfacing through grout lines or soaking carpet, turn off the main water valve immediately to arrest pressurized erosion under your slab.
- Isolate the Hot Water System if Floors are Warm: If you suspect a hot-line failure as outlined on our hot water slab leak page, turn off the cold shutoff valve above the water heater tank and shut down the gas burner.
- Move Valuables Off Damp Flooring: Clear furniture, area rugs, electronics, and cardboard storage boxes from rooms showing moisture signs to avoid secondary mold growth.
- Capture Photographic Evidence: Take clear, date-stamped photos of damp spots, water meter dials, and baseboards to share with our technicians and support your slab leak insurance documentation.
Our Service Areas and Office Information
Our dispatch covers the entire Redlands metropolitan area and surrounding East Valley communities:
Local Service Dispatch
Primary Address: 124 W Vine St, Redlands, CA 92373, USA
Direct Telephone: (888) 205-7875
Google Maps: View Google Maps Location
Coverage Areas: Redlands, South Redlands, Downtown Redlands, Smiley Park, Mentone, Loma Linda, Highland, Calimesa, Yucaipa, and Cherry Valley.